ProxLeads Return and Replacement Policy
This policy explains the limited refund process for a lead package or pay-per-lead pilot purchased from ProxLeads. It is part of the ProxLeads Terms of Service.
1. Monthly CRM Access & Onboarding subscription
The ProxLeads CRM Access & Onboarding subscription is $197 charged at checkout and every 30 days until canceled. It covers territory review, onboarding coordination, private Lead-delivery workflow setup, and role-based access to a customer-specific GoHighLevel CRM workspace for authorized users.
Paid monthly subscription charges are non-refundable except where required by law. Customer may cancel before the next billing date through the Whop account or by contacting dillon@proxleads.biz; cancellation stops future renewal charges, and authorized CRM access continues through the paid subscription period unless access must be restricted for security, legal, or policy reasons.
2. What qualifies for a limited refund
A Customer may request a limited refund for an individual Lead within seven calendar days after delivery if the Lead was, at the time of delivery:
- an invalid or disconnected contact number;
- a duplicate of the same opportunity previously delivered by ProxLeads to that Customer during the preceding 12 months;
- materially outside the service category purchased; or
- outside the territory stated for the purchased package or pay-per-lead pilot.
The Customer must submit a request by emailing dillon@proxleads.biz. The request must identify the specific Lead and include reasonable supporting evidence, such as call logs, screenshots, or other objective records.
3. Refund amount
If ProxLeads verifies that a Lead meets the criteria above, the Customer will receive a refund equal to 30% of the per-Lead amount allocated to that affected Lead. For a package, the per-Lead amount is calculated by dividing the paid package price by the stated number of Leads in that package. For a pay-per-lead pilot, the per-Lead amount is the written price for that individual billable Lead.
The 30% refund is the Customer’s sole and exclusive remedy for that individual qualifying defective Lead. ProxLeads does not provide a full refund for an affected Lead or for the entire package based on one defective Lead. Monthly CRM subscription charges, applicable taxes, payment-processing charges, and all other Leads in the package are excluded from this refund calculation.
4. What does not qualify
A Lead does not qualify for a refund because:
- the Customer does not make a sale or close a job;
- the homeowner does not answer, respond, schedule, or proceed;
- the homeowner changes their mind, receives another estimate, or hires another contractor independently;
- the Customer determines the project is too small, too large, too difficult, unprofitable, or outside its current capacity;
- the homeowner’s insurance claim is denied or delayed;
- the property condition changes after delivery; or
- the Customer does not promptly contact or follow up with the Lead.
ProxLeads does not guarantee a sale, inspection, appointment, insurance approval, project value, revenue, profit, or close rate.
5. Review and payment of refunds
ProxLeads may review the evidence, contact the Customer for clarification, and take reasonable steps to verify the request. ProxLeads may deny a request that is late, incomplete, materially inaccurate, fraudulent, or outside this policy.
Approved refunds are issued to the original payment method where practicable. Processing time may depend on the payment provider. Customers should contact ProxLeads before opening a payment dispute so the request can be reviewed.
6. Contact
For a refund request or policy question, email dillon@proxleads.biz.